California Tax Service Center


We respect your privacy. We keep all information that we collect at this site strictly confidential - whether you provide the information voluntarily or we gather it from other sources.

What information do we collect?

We do not collect names, home, business or e-mail addresses, telephone numbers, or account information from contacts that we receive through the Internet. We get this information only if you provide it to us voluntarily. Additionally, we do not issue web server "cookies" to anyone who visits our website.

Our web server software, located at the Franchise Tax Board (FTB), automatically logs the following information each time someone visits our website:

Information Definition
Date Date the visit occurred.
Time Time the visit occurred.
Client IP Unique Internet Protocol address of the website visitor. This will sometimes be masked by a proxy or other such equipment that connects the user to the Internet through their Internet Service Provider (ISP).
Server IP Unique Internet Protocol address of web server accessed. This will always be the IP address of the FTB web server. We do not and cannot track sites you visit other than this website.
HTTP Status Hyper Text Transfer Protocol (HTTP) error code; e.g., "404 Requested Page Not Found."
HTTP Request URL Identifies the web page or file requested by the website visitor.
Bytes Sent Amount of data sent from the web server to website visitor during that connection.
Bytes Received Amount of data sent from website visitor to the web server.
User Agent Type of web browser or other client software that made request to the web server.
Referrer Uniform Resource Locator (URL) that referred to the requested file.
Protocol Version Version of HTTP used by the visitor's web browser software.

What do we do with the information collected from the website?

We do not and will not sell this information or distribute it to anyone outside the agencies sponsoring this site. We use the information gathered to help us improve our website. For example, by tracking how many people visit the website, when they visit, and the pages they visit, we can balance resources so the maximum number of visitors can obtain the information they need. Additionally, by tracking what client software is being used (e.g., browser), we can avoid using features that visitors cannot view or use.

What laws protect your privacy on our website?

Any information collected electronically on this website is subject to the limitations set forth in the Information Practices Act of 1977 (beginning with Section 1798 of the Civil Code).

Electronically collected personal information is exempt from requests made pursuant to the California Public Records Act (beginning with Section 6250 of the Government Code).

If you have any questions, you may contact FTB's Disclosure Officer, who will coordinate questions for the sponsoring agencies, by

Writing to:

Disclosure Officer
Franchise Tax Board
PO Box 1468 MS B-1
Sacramento CA 95812-1468

or Calling:

(916) 845-3226

You have the option of having this information discarded without reuse or distribution by contacting the Disclosure Officer. Your request must include the date and time you visited the California Tax Service Center website and the Client IP address (not your e-mail address) used at the time of the visit.